Returns

This Returns and Complaints Policy specifies the rules for returning and making complaints about products purchased in the TELISMAN online store at www.telisman.com .

I. RETURN POLICY

1. Right to withdraw from the contract (return of goods)

Pursuant to the Consumer Rights Act, the Customer has the right to withdraw from a distance contract without giving any reason within 14 working days from the date of receipt of the order.

2. Return terms

For a return to be accepted, the product must meet the following conditions:

• The goods must not show any traces of use.
• The product must have an intact label .
• The product must be returned in its original packaging .
• A returns form (available on the website or included with your order) must be included with your package. Returns will not be processed without the form.

NOTE: The following items are not refundable:

• Personalized products.
• Hygiene products such as underwear, cosmetics or other products that, once opened, cannot be resold for sanitary reasons.

3. Return procedure

To make a return, please follow these steps:

1. Complete the returns form available on our website or included with your order.
2. Pack the product together with the returns form in its original packaging.
3. Please send the package to the following address:

TELISMAN
Lubicz Street 17E/61
31-503 Krakow

4. Return costs

The cost of returning the goods is borne by the Customer.
If the complaint is accepted or the return is due to a store error, TELISMAN covers the shipping costs.

5. Refund of payment

Once your return has been approved, the product will be refunded within 14 business days from the date of receipt of the returned goods.
Refunds will be made in the same manner in which payment was made.

6. Exchange of goods

The store does not offer direct exchange of products.

If you wish to exchange for a different size or model, please place a new order.

II. COMPLAINTS POLICY

If a defect in the purchased goods or product is found, the Customer has the right to submit a complaint in accordance with the following rules.

1. Complaints conditions

The customer has the right to file a complaint in the event of:

• Receiving a defective or damaged product.
• Receiving a product that does not match the order.

2. Complaints procedure

To submit a complaint, please follow these steps:

1. Fill in complaint form available on our website or attached to the order.
2. Describe in detail the product defect and the circumstances in which it was discovered.
3. Include a completed complaint form in the package.
4. Send the product to the following address:

TELISMAN
Lubicz Street 17E/61
31-503 Krakow

Without the form, the complaint will not be considered.

3. Complaint consideration deadline

We process complaints within 14 business days from the date of receipt.
If the complaint is accepted, the product will be replaced with a new one or, if replacement is not possible, a refund will be made.

4. Complaint shipping costs

If the complaint is accepted, TELISMAN covers the costs of returning the complained product.

5. Contact regarding complaints

If you have any questions regarding returns or complaints, please contact us:

E-mail: telismanofficial@gmail.com
Phone: +48 608 230 283

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III. IMPORTANT FINAL INFORMATION

• This Returns and Complaints Policy is part of the Regulations of the TELISMAN Online Store .
• In matters not regulated in this document, the provisions of the Civil Code and the Consumer Rights Act of 30 May 2014 shall apply.
• The customer has the right to use extrajudicial methods of settling complaints and pursuing claims, including using the ODR (Online Dispute Resolution) platform, available at: https://ec.europa.eu/consumers/odr